TIPS FOR VISITORS

There are several easy ways to pay for your travel. Click below on the link that describes the best option for you:

USING A RENTAL CAR

When using a rental car there are a few key points to consider:

Option 1:  Bring your tag with you.
If you have a FLOWTag or a tag account issued by a provider other than FLOW, you are welcome to use it in your rental car. Please take care to check the following things before travel:

• Ensure the vehicle you are using is registered to your toll account.
• Make sure your tag is in the correct position in your vehicle, as directed by your tag provider
• If your tag does not beep when you travel past a tolling point, please contact your tag provider immediately to avoid unnecessary tolls, fees or a fine.

Option 2:  Purchase a FLOWPass

Just visiting and want to get around town? Set up a FLOW RoadPass. Valid on any Queensland tollway, including the Gateway Bridge and Logan Motorways.

When you’re in Brisbane, if you plan to use a hire car during your stay, you can purchase a FLOWpass to cover your travel for up to 30 days on any Brisbane Toll Road.  It’s easy to setup, all you need is your licence plate and credit card details, and will keep you covered during your stay.  Your credit card will be automatically debited after your nominated finish date.

To see all the detail on a FLOWPass click here

Please be aware that the start date for a FLOWPass can only be back-dated 72 hours, however the expiry date cannot be back-dated.  This means that if you have recently returned your rental vehicle and want to set up a FLOWPass for your travel, you will need to set up a TripPass (please click here to do so). The TripPass is for one way travel only on the CLEM7 or Go Between Bridge, if you travelled more than once using either toll road you will need to fill in a TripPass for each individual trip.

If more than 72 hours have passed from your first trip on a toll road, you will need to contact our FLOWAssist team on 07 3046 4191.

•  Use a FLOW RoadPass to travel on all Queensland tollways

•  Unlimited travel between your nominated start and finish dates - minimum is 1 day, maximum is 30 days.

•  Provide your license plate and credit card details

•  Your credit card will be automatically debited after your nominated finish date.

All you pay is the cost of the toll, plus an image processing fee. 

Important points to remember when setting up your pass for a rental car:

Please ensure you set the end date and time of the FLOW RoadPass to match when you will be returning the car, so that you avoid paying someone else’s tolls from this car.  Also, make sure you set the start date when you pick up the car, so that tolls before then are not charged to your pass.
  

You will need the registration number plate and the state of registration of the car you will be driving, when you set up the pass 

If you get a charged for someone else’s tolls, you should contact the car hire company as soon as possible. 

To purchase a FLOWpass straight away click here

TRAVELLING BY TAXI

When travelling by taxi in and around Brisbane, toll roads are often the fastest option to get to your destination. You can ask the driver to use a specific toll road if you feel it is the best option for your travel.

Your toll will be added to your fare.

TRAVELLING ON BRISBANE TOLL ROADS USING AN INTERSTATE TOLL ACCOUNT

If you have a toll account issued by a provider other than FLOW, you are welcome to bring it with you to use in Brisbane. Please take care to check the following things before travel:

• Ensure the vehicle you are using is registered to your toll account.
• Make sure your tag is in the correct position in your vehicle, as directed by your tag provider
• If your tag does not beep when you travel past a tolling point, please contact your tag provider immediately to avoid unnecessary tolls, fees or a fine.