Flow Toll

Fees and Charges

Below are the fees and charges that may apply to FLOW Toll accounts and passes. Please note these fees and charges do not include the tolls, vehicle matching fees and other fees charged by individual tollways.

Fee Cost
Invoice or statement re-print fee $1.25
Additional statement fee $1.25
Tag replacement fee $40
Tag non-return fee $40
Bank dishonour fee Equivalent to bank charge

The above fees and charges are current from 1 July 2010. These fees and charges may increase in line with CPI from 1 January each year.

Invoice or statement re-print fee
Each duplicate of an issued invoice requested by a customer to be issued by mail or printed at our customer service centre will incur this fee.

Additional statement fee
FLOW Tag Account customers receive one free mailed statement per quarter, with copies available for review online for 12 months. Each statement requested by a customer to be issued outside the regular statement cycle will incur this fee. This charge will also apply to FLOW Plate Account customers who request a statement by mail or printed at our customer service centre.
 
Tag replacement fee
This fee is payable at the time of issue of a new tag if the customer loses, damages, or destroys a tag that is less than 3 years old. This fee will be deducted from the customer’s account balance.
 
Tag non-return fee
This fee is payable at the time of account closure if the customer fails to return their tag if it is less than 3 years old. This fee will be deducted from the account balance prior to refunding any credit amounts to the customer. It is also payable if the customer fails to return their tag that is less than 3 years old when required to do so. It will be deducted from the account balance.
 
Bank dishonour fee

Should FLOW receive any charges from a customer’s bank as a result of not being able to process the customer’s payment, then those bank charges will be deducted from the customer’s account balance.

Minimum Balance
The minimum balance for FLOW Tag Account and Plate Account customers is $10. There is no minimum balance for Business Account and Post-Paid Plate Account customers.   

Minimum Top-Up
The minimum top-up amount for FLOW Tag Account and Plate Account customers is $20.