FEES & CHARGES
Below are the fees and charges which may apply to FLOW Tolling accounts and passes. Please note fees and charges do not include the cost of the tolls, image processing fees and other fees charged by individual tollways. Click the links to find out more about each service and associated fee.
| Service |
Fee
|
| Image Processing Fee | $0.48 per trip |
| Unpaid Toll Invoice charge | $13.76 per trip |
| Queensland Demand Notice Administration fee | $16.52 per notice |
| Interstate Demand Notice | $16.52 per notice |
| Invoice or Statement re-print | $1.33 |
| Additional Statement fee | $1.33 |
| Tag replacement fee | $40.00 per tag |
| Tag non-return fee | $40.00 per tag |
| Bank dishonour fee | Equivalent to bank charge |
Go Between Bridge
| Service | Fee |
| Image Processing Fee | $ 0.25 |
| Unpaid Toll Advice charge | $ 5.00 per notice |
| Unpaid Toll Reminder charge | $ 10.00 per notice |
| Queensland Demand Notice Administration fee | $ 15.00 per notice |
| Interstate Demand Notice | $ 5.00 per notice |
| Invoice or Statement re-print | $ 1.33 |
| Additional Statement fee | $ 1.33 |
| Tag replacement fee | $ 40.00 per tag |
| Tag non-return fee | $ 40.00 per tag |
| Bank dishonour fee | Equivalent to bank charge |
All tolls, fees and charges for the use of CLEM7 and Go Between Bridge include Goods and Services Tax (GST) unless otherwise indicated. The above fees and charges are current from 1 January 2011. These fees and charges may increase in line with CPI from 1 January each year.
Image Processing Fee
This fee is payable for each trip on the CLEM7 or Go Between Bridge where a tag is not detected in the vehicle at the time of travel. An image processing fee is an administration fee charged to cover the cost of manually verifying the vehicle’s licence plate and class so the correct toll can be assigned. This fee does not apply to motorbikes.
CLEM7 Unpaid Toll Invoice charge
This fee is payable on every trip listed on the CLEM7 Unpaid Toll Invoice issued for unpaid travel on the CLEM7. This is an administration fee charged to cover the cost of recovering the toll. Recipients of a CLEM7 Unpaid Toll Invoice may avoid paying the administration charge per trip if they pay the Amount Due on their CLEM7 Unpaid Toll Invoice by the due date. Paying the Amount Due by the due date will mean recipients will only need to pay one administration fee of $13.76, regardless of how many trips are listed on the invoice.
Go Between Bridge Unpaid Toll Advice charge and Unpaid Toll Reminder charge
This fee is payable for every Unpaid Toll Invoice, Unpaid Toll Advice and Unpaid Toll Advice Reminder issued for travel on the CLEM7 or Go Between Bridge. This is an administration fee charged to cover the cost of recovering the toll.
This fee is payable for every Queensland Demand Notice issued for travel on the CLEM7 or Go Between Bridge. This is an administration fee charged to cover the cost of recovering the toll and the unpaid toll notice charges. It is an offence under Section 105ZH of the Transport Infrastructure Act 1994 to fail to comply with the stipulations of a Demand Notice.
This fee is payable for each trip on the CLEM7 or Go Between Bridge by interstate registered vehicles where an agreement with a tolling provider is not detected at the time of travel. This is an administration fee charged to cover the cost of recovering the toll.
Each duplicate of an issued invoice requested by a customer to be issued by mail or printed at our customer contact centre will incur this fee.
FLOW Tag Account customers receive one free mailed statement per quarter, with copies available to view online for 12 months. Each statement requested by a customer to be issued outside the regular statement cycle will incur this fee. This charge will also apply to FLOW Plate Account customers who request a statement by mail or printed at our customer contact centre.
This fee is payable at the time of issue of a new tag if the customer loses, damages, or destroys a tag that is less than 3 years old. This fee will be deducted from the customer’s account balance.
This fee is payable at the time of account closure if the customer fails to return their tag if it is less than 3 years old. This fee will be deducted from the account balance prior to refunding any credit amounts to the customer. It is also payable if the customer fails to return their tag that is less than 3 years old when required to do so. It will be deducted from the account balance.
Should FLOW Tolling receive any charges from a customer’s bank as a result of not being able to process the customer’s payment, those bank charges will be deducted from the customer’s account balance.
The minimum balance for FLOW Tag Account and Plate Account customers is $10. There is no minimum balance for Business Account and Post-Paid Plate Account customers.
The minimum top-up amount for FLOW Tag Account and Plate Account customers is $25.
Rivercity Motorway Group of Companies
(Receivers and Managers Appointed) ACN 134 967 356