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I have travelled in the past 3 days
I have received an Unpaid Toll Notice or Demand Notice
Simplify my travel with an account
FAQS
FLOW
FLOW is the easiest way to pay for travel on any toll road in Australia providing a range of simple payment solutions to suit your needs. FLOW ensures your travel through Brisbane is straightforward and direct, helping to make your journey easy and reliable.
FLOW is the official tolling partner for Brisbane’s Clem Jones Tunnel, the CLEM7, and the Go Between Bridge. We have a variety of toll payment solutions designed to meet your needs including:
- FLOWTag account
- FLOWPlate account
- FLOWBusiness account
- FLOWPass
FLOW is always on the look out for great candidates to fit within our culture.
If you are interested in a role with FLOW, please email your CV with a cover letter to jobs@flowtoll.com.au.
FLOWTag account
Valid on all toll roads in Australia
FLOWPlate account
Valid on all toll roads in Queensland only.
FLOWPass
FLOW RoadPass: Valid on all toll roads in Queensland, including the CLEM7, Go Between Bridge, Gateway and Logan Motorways.
FLOW TripPass: Valid ONLY on the CLEM7 and Go Between Bridge.
FLOW ACCOUNTS
Open an account online! Simply click here to select the account you wish to open.
If you already have a tag from another tolling provider, you don’t need to do anything to travel on the CLEM7 or Go Between Bridge. But if you’re looking for a better way to go, it’s simple – choose FLOW!
A FLOWTag, FLOWPlate or FLOWBusiness Account provide freedom and flexibility for everyday management of your account. A FLOWPass offers the convenience of paying for a one-off trip on any Queensland toll road, or to cover toll road travel for a period of up to 30 days.
FLOW offers a comprehensive online account management system, which gives you freedom to manage your account in your own time by visiting www.flowtoll.com.au.
CLICK HERE for more information about our FLOW account solutions.
Top up your FLOW account by logging into your account and selecting the ‘Top Up Account’ option under ‘Payments’.
In this area you can top up your account by credit card or direct debit.
Did you know you can set your account to automatically top up? Take the hassle out of tolls, log into your account and select automatic top up under the My Account section.
CLICK HERE to log in.
The minimum balance for a FLOW account is $10. You can choose to top your account manually or automatically. The minimum top up amount is $20.
CLICK HERE for more information.
Yes. A FLOW account is valid on any toll road in Australia.
Setting up a FLOW account is easy. To establish a FLOW account you will need a minimum of $25 in prepaid tolls. The good news is there is no expiry on your toll credit for a FLOWTag or FLOWPlate account and there is no minimum usage required.
The credit on your FLOW TripPass does expire. Trips pre-purchased are valid for up to six (6) months.
There is no expiry on your toll credit for a FLOWTag or FLOWPlate account however the credit on your FLOW TripPass does expire. Trips pre-purchased are valid for up to six (6) months.
Changing your personal details is easy. Simply log into your account and select ‘Edit Contact Details’. Under this section you can change your street or postal address, phone numbers, email addresses and your preferred method of contact from FLOW.
Did you know you can also allocate a secondary contact person who is authorised to act on your behalf? Why not consider allocating a family member or work colleague as a secondary contact for your account?
If no secondary contact person is allocated, a person must hold a Power of Attorney document to access your account.
Your Personal Identification Number (PIN) is a unique number to securely identify your account. Please keep your PIN in a safe place and do not share it with others.
If you would like to change your PIN, you will need to log into your account. Once you have logged in, select ‘Change PIN’ under Customer Details. You will need to insert your Current PIN and then add in and confirm your new PIN.
Your Personal Identification Number (PIN) is a unique number to securely identify your account. Please keep your PIN in a safe place and do not share it with others.
If you have forgotten your PIN, please click here to be prompted for a new PIN.
Your Username or Customer ID is unique to you. If you do not know your Customer ID number, you will need to confirm your identity by calling FLOWAssist on 07 3046 4191.
You will need to complete a security check before this information will be given.
You can manage the vehicles allocated to your account online. Simply log into your account and select ‘Manage Vehicles’ under the heading Vehicles and Tags. In this area you can add or remove vehicles on your account. You will need to enter the following details, then select ‘Add Vehicle’ in the bottom right hand corner:
- Licence plate number
- State of registration
- Make
- Model
To remove a vehicle from your account, simply click the red cross beside the vehicle type.
Payment details for how to pay an Unpaid Toll Notice are listed on the reverse side (page 2) of the notice.
CLICK HERE to pay an invoice online.
The FLOWPlate account is specifically designed for motorcycles and you will be exempt from the image processing fee.
While you still need to pay your tolls, a motorcycle does not require a tag for a safety reasons. If you have a car and a motorcycle, you can link your motorcycle to a FLOWTag account using the licence plate number.
If you just have a motorcycle, we recommend the FLOWPlate account.
For more information or to sign up for a FLOWPlate account, CLICK HERE.
Your FLOW account statement is available by logging into your account. There is no charge to access statements online.
Once you have logged in, click the ‘View Statement’ option under ‘Statements’. You will be able to select a period of time to view.
FLOW account statements are produced quarterly from the date you established your account. Previous quarter statements will be available in PDF format only. To view the current period, please select ‘View Detailed Travel Report’ under the ‘Statements’ heading.
You will only be able to access the past twelve months of statements online. Statements older than this period will be removed from the website.
It is your responsibility to keep the account in credit, if your automatic payment fails you may be liable for bank fees and fees from FLOW.
If your account is in negative balance, we may send a letter advising your automatic payment has failed. Your account may also be suspended until you have a positive balance in your account.
You will need to contact FLOW to close your account. If you are a FLOWTag holder, you will need to return your FLOWTag to FLOW otherwise you will be subject to our non-tag return fee of $40.
To return your FLOWTag:
- Return your FLOWTag in person to our Customer Service Centre, Level 1, 19 Corporate Drive Cannon Hill; or
- Wrap your FLOWTag in aluminium foil and put it in an envelope with a cover letter asking to close your account. Please also include :
- your name,
- a contact phone number,
- your FLOW Account number
- your vehicle licence plate
- a description on how to refund any credit in your account (please advise by cheque or by payment to your bank account)
Mail the tag and your cover letter to:
FLOW
Reply Paid 992
Archerfield BC 4108
Contact our Customer Service Centre for more information on 07 3046 4191.
Your Customer ID number is a unique identifying number assigned by FLOW and is a number associated to a person when an account is opened with us. This number must be known to access your account information online at www.flowtoll.com.au.
Please be aware that you also have an Account Number(s) with FLOW. This number is different to your Customer ID and will not work via the FLOW website.
To access your account now, while you’re online, log in using your Customer ID number and your PIN, on the front page of FLOW. Click here to be redirected.
An Account number is a unique identifying number assigned by FLOW for each account associated to a Customer ID number. You have two numbers because some customers require more than one account, for a variety of reasons.
If you would like to access your account information through FLOWAssist, our automated telephone system, you will need the specific account number you are enquiring about. This number is not your Customer ID number. Have your Account number handy before you call and follow the prompts to manage your account over the phone.
Where can I find my account number?
Typically, your Account Number is located on your statement or invoice summary or by logging into your account online. Some customers may have more than one Account Number, depending on the way you have chosen to set up your FLOW account. Your Account Number is different to your Customer ID and will not work online.
If you would like to access your account using FLOWAssist, please call 07 3046 4191.
While you’re online now, if you would like to access your account, log in using your Customer ID number and your PIN, on the front page of FLOW. Click here to be redirected.
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Accessing your account online is the best way to manage your details with FLOW. To log into your account online you will need your Customer ID number and your PIN.
Your Customer ID is a unique identifying number assigned by FLOW and is a number associated to a person when an account is opened with us. This number, assigned to you when you first opened your account, must be known to access your account information online at www.flowtoll.com.au.
Please be aware that you also have an Account Number(s) with FLOW. This number is different to your Customer ID and will not work online.
Your PIN (Personal Identification Number) is used to authenticate access to your account and is established when you open your account with FLOW.
To access and manage your account online:
- Log onto the front page of the FLOW website (www.flowtoll.com.au);
- In the purple ‘My FLOW Account Log In’ box, enter your Customer ID and PIN;
- Click LogIn.
Want to access your account now?
Click here to be redirected to our Account Log In page.
When a customer signs up for a FLOW account, both a Customer ID number and Account number are issued.
Your Customer ID number is a unique identifying number assigned by FLOW and is a number associated to a person when an account is opened with us. This number must be known to access your account information online at www.flowtoll.com.au.
An Account number is a unique identifying number assigned by FLOW for each account associated to a Customer ID number. You may have one (or more) account numbers because some customers require more than one account, for a variety of reasons. You will need the appropriate account number when accessing your account information via telephone, FLOWAssist, 07 3046 4191.
While you’re online now, if you would like to access your account, log in using your Customer ID number and your PIN, on the front page of FLOW. Click here to be redirected.
Your Account Number(s) is a unique identifying number assigned by FLOW for each account associated to your Customer ID.
Where can I find my account number?
Typically, your Account Number is located on your statement or invoice summary or by logging into your account online. Some customers may have more than one Account Number, depending on the way you have chosen to set up your FLOW account. Your Account Number is different to your Customer ID and will not work online.
Your PIN (Personal Identification Number) is used to authenticate access to your account and is established when you open your account with FLOW.
To access and manage your account via FLOWAssist:
- Call FLOWAssist on (07) 3046 4191.
- Follow the prompts, for existing account holders, by selecting option 4.
- Enter your Account Number, followed by the hash (#) key.
- Enter your PIN, followed by the hash (#) key.
FLOW Products
FLOW PRODUCTS
FLOW offers a straight-forward way to pay your tolls. No matter what kind of car you drive or how often you travel on tollways, FLOW has a simple, affordable solution to meet your needs.
There are four simple options to pay your toll:
- FLOWTag Account
- FLOWPlate Account
- FLOWBusiness Account
- FLOWPass
CLICK HERE for more information on these products.
Each of these payment options can be self-managed online giving you the convenience of electronic statements, making payments and changing your personal details.
FLOWTag account
Valid on all toll roads in Australia
FLOWPlate account
Valid on all toll roads in Queensland only.
-
FLOW RoadPass:
Valid on all toll roads in Queensland, including the CLEM7, Go Between Bridge, Gateway and Logan Motorways.
-
FLOW TripPass:
Valid ONLY on the CLEM7 and Go Between Bridge.
FLOWTag
Yes you can. Your FLOWTag is valid on any toll road in Australia.
You can have unlimited tags and vehicles linked to your Tag Account, however you must link at least one vehicle to each tag. The vehicle must be of the same class as the tag to which it is linked (for example a car Tag or truck Tag).
CLICK HERE for more information about our Tag Account.
You can have unlimited vehicles (and tags) linked to your Tag Account.
CLICK HERE for more information about our Tag Account.
As your vehicle travels under the toll gantry point your FLOWTag will emit an audible beep and your toll will be deducted from your account.
1 beep:
Your trip has registered successfully and the toll will be automatically deducted from your FLOWTag account.
1 beep + 2 beeps:
The combination of three beeps means your FLOWTag account balance is low and needs to be topped up.
Automatic top up:
If you have arranged for automatic top-ups, your FLOWTag account will be topped up automatically.
Manual top up:
If you have a manual top up option on your FLOWTag, you need to top up your account as soon as possible to avoid it going into debit and risking additional fees or suspension.
4 beeps:
Four beeps indicates that your account is in debit and needs to be topped up immediately.
Automatic top up:
If you have arranged for automatic top-ups, your FLOWTag account will be topped up automatically overnight. If you have travelled excessively, you may receive an Unpaid Toll Notice. Please log onto your account and allocate these to your FLOWTag. You may need to consider increasing your top up amount if you intend to maintain this level of travel.
Manual top up:
If you have a manual top up option on your FLOWTag, you need to top up your account as soon as possible to avoid it going into debit and risking additional fees or suspension. For every trip taken, a photo of your vehicle will be registered and you will receive an Unpaid Toll Notice requesting payment of the toll. A $0.47 image processing fee will be applied per toll point and additional fees may also be charged.
No beeps:
If your FLOWTag does not beep when passing under a toll gantry point, please contact FLOW as soon as possible.
If you are on manual top up, why not consider changing your account to automatic top ups. It’s simple, will save you time and avoid fees and charges.
As your vehicle travels under the toll gantry point your FLOWTag will emit an audible beep and your toll will be deducted from your account.
1 beep:
Your trip has registered successfully and the toll will be automatically deducted from your FLOWTag account.
1 beep + 2 beeps:
The combination of three beeps means your FLOWTag account balance is low and needs to be topped up.
Automatic top up:
If you have arranged for automatic top-ups, your FLOWTag account will be topped up automatically.
Manual top up:
If you have a manual top up option on your FLOWTag, you need to top up your account as soon as possible to avoid it going into debit and risking additional fees or suspension.
4 beeps:
Four beeps indicates that your account is in debit and needs to be topped up immediately.
Automatic top up:
If you have arranged for automatic top-ups, your FLOWTag account will be topped up automatically overnight. If you have travelled excessively, you may receive an Unpaid Toll Notice. Please log onto your account and allocate these to your FLOWTag. You may need to consider increasing your top up amount if you intend to maintain this level of travel.
Manual top up:
If you have a manual top up option on your FLOWTag, you need to top up your account as soon as possible to avoid it going into debit and risking additional fees or suspension. For every trip taken, a photo of your vehicle will be registered and you will receive an Unpaid Toll Notice requesting payment of the toll. A $0.47 image processing fee will be applied per toll point and additional fees may also be charged.
No beeps:
If your FLOWTag does not beep when passing under a toll gantry point, please contact FLOW as soon as possible.
If you are on manual top up, why not consider changing your account to automatic top ups. It’s simple, will save you time and avoid fees and charges.
A FLOWTag is a small device which attaches easily to the inside of your vehicle’s windscreen. As your vehicle travels under the toll gantry point your FLOWTag will emit an audible beep and your toll will be deducted from your account.
Check your tag is installed correctly. Click here to view instructions.
You can have unlimited tags and vehicles linked to your FLOWTag Account, however you must link at least one vehicle to each tag. The vehicle must be of the same class as the tag to which it is linked (for example a car FLOWTag or Light Commercial Vehicle FLOWTag).
You can have unlimited vehicles (and tags) linked to your FLOWTag Account.
To travel in Queensland, you do not specifically require a FLOWTag. We welcome tags from other tolling providers on the CLEM7 and Go Between Bridge.
FLOWTags also work on all toll roads in Australia – so if you are considering a tag, why not apply for a FLOWTag.
FLOW recommends one tag per vehicle when travelling on a toll road. There is no requirement to have multiple tags in your vehicle, if more than one tag is in the vehicle both tags may beep and be charged.
To travel in Queensland, you do not specifically require a FLOWTag. We welcome tags from other tolling providers on the CLEM7 and Go Between Bridge.
FLOWTags also work on all toll roads in Australia – so if you are travelling, take your FLOWTag with you.
You can order a new FLOWTag online. Log into your account and select ‘Order New Tag’ under the Vehicles and Tags heading. On this page you can organise additional FLOWTags for your account.
Please note, a $40 fee will apply if FLOWTags are not returned if you close your account. If your FLOWTag is lost, stolen or faulty, this fee may be excluded.
You need to report your lost or stolen FLOWTag immediately. By notifying FLOW we will put a hold on any trip transactions that may be added to your account and cancel your FLOWTag, from the date of notification. We will then reissue you with a new FLOWTag so you can continue travelling.
If your tag was stolen, you will need to provide your police report number. This will give you exclusion from the non-tag return fee. Please note, a $40 fee may apply if your FLOWTag is lost or not returned.
Your FLOWTag number is printed on the base of your FLOWTag, under the barcode. It is preceded by the word TAG #: and is a 12 digit number.
Your FLOWTag will also have three letters following the number:
CAR: A FLOWTag for a car
LCV: A FLOWTag for a Light Commercial Vehicle
HCV: A FLOWTag for a Heavy Commercial Vehicle.
Your FLOWTag must be fitted to the windscreen of your vehicle.
Download our brochure to take you step by step on how to correctly install your tag.
Your FLOWTag is designed to cope with both cold and warm temperatures and should not be impacted under normal operating conditions.
Your FLOWTag is set with an audible level beep and cannot be adjusted.
No. Your FLOWTag is designed to operate on the windscreen. If your FLOWTag is kept elsewhere or not installed correctly, it may not work and fees and charges may apply to your account.
Click here to access our brochure on how to install your FLOWTag correctly.
If your FLOWTag is faulty and needs replacement, you can visit our FLOWAssist Customer Service Office and we will replace your FLOWTag for you.
If you drive on a toll road without your FLOWTag, image processing fees may apply to each trip until your FLOWTag is replaced.
No. There is no light on a FLOWTag device, so for customers with a hearing impairment, FLOW recommends setting up an automatic payment option on your account.
FLOWPlate
With a FLOWPlate account, every time your vehicle travels under a tolling point, an image will be taken of your number plate. The toll, plus any image processing fee charged by the road, will then be deducted from your account.
A FLOWPlate account offers many benefits including:
- $25 in pre-paid toll credits is all you need to open an account
- Use on ALL tollways in Queensland
-
An additional image processing fee per toll point will apply.
Image processing fees differ for each toll road. Click here for CLEM7 and Go Between Bridge image processing fees. - NO fees for manual credit top-ups
- NO minimum-use penalties
- NO monthly or account keeping fees
- NO fees for quarterly printed statements
- NO expiry on pre-paid toll credits
An unlimited number of vehicles can be linked to the one account
For further account details or to open a FLOWPlate account CLICK HERE
A FLOWTag account is suited towards motorists who are regular toll road users and want the option of having more than one tag or vehicle registered under a single account. A FLOWTag Account also means you will not be charged an image processing fee when you travel under a toll point.
A FLOWPlate account is more suited toward occasional toll road users who want the freedom to use any toll road in Queensland without having to install a tag or purchase a pass.
A FLOWPlate account is suited toward motorists who are occasional toll road users but want the freedom to use any toll road in Queensland without having to install a tag or purchase a pass.
Any type of vehicle, including motorcycles, can use a FLOWPlate account.
FLOWPlate accounts can be used only on Queensland tollways, including the CLEM7, Go Between Bridge, Gateway Motorway and Logan Motorway. If you wish to use FLOW to pay your tolls for travel on toll roads interstate, you need to have a FLOWTag Account.
Please refer to individual tollway operators to find out toll costs and image processing fees that may be charged to your FLOWPlate Account when you use their road.
You can easily change your details by logging into your account online.
You can manage the vehicles allocated to your account online – this includes adding or removing new vehicles.
Simply log into your account and select ‘Manage Vehicles’ under the heading Vehicles and Tags. In this area you can add or remove vehicles on your account. You will need to enter the following details, then select ‘Add Vehicle’ in the bottom right hand corner:
- Licence plate number
- State of registration
- Make
- Model
To remove a vehicle from your account, simply click the red cross beside the vehicle type.
You can register an unlimited number of vehicles on the one FLOWPlate account. Simply add or remove vehicles by logging into your account online.
Log into your account and select ‘Manage Vehicles’ under the heading Vehicles and Tags.
In this area you can add or remove vehicles on your account. You will need to enter the following details, then select ‘Add Vehicle’ in the bottom right hand corner:
- Licence plate number
- State of registration
- Make
- Model
To remove a vehicle from your account, simply click the red cross beside the vehicle type.
Yes. A FLOWPlate account incurs an Image Processing Fee for each trip.
These fees are charged by toll road operators and will vary depending on each toll road you travel on. Please refer to individual toll roads to find out the tolls and image processing fees which may be charged to your FLOW account when you use their road.
FLOW manages the operations for the CLEM7 and Go Between Bridge.
CLICK HERE for Fees and Charges on the CLEM7 and Go Between Bridge.
To avoid Image Processing Fees, open a FLOWTag account.
If your FLOWPlate account is set to Automatic top up, your account will automatically top up for you. It is your responsibility to keep your bank account in credit.
If you have a manual top up option on your FLOWPlate, you will need to provide your email address or mobile number and we will send you a message to let you know it’s time to top up. You will need to contact the FLOW Customer Service Centre to set up these notifications. Please contact us on 07 3046 4191.
FLOWPass
If you only use toll roads a few times a year and just want to pay for your trip without opening an account, the FLOWPass is your best option. There are two FLOWPass options to choose from depending on how you often you would like to travel.
THE RoadPass | BEST FOR TRAVEL ON ALL QUEENSLAND TOLL ROADS
Valid for travel on any toll road in Queensland, including the Gateway Motorway, Logan Motorway, CLEM7 and Go Between Bridge. Ideal if you are visiting Queensland or want to travel on Queensland toll roads for a period of less than 30 days. Perfect for visitors to Brisbane!
You can open a RoadPass online before you travel or up to three days after you travel.
THE TripPass | ONE OFF TRAVEL ONLY ON THE CLEM7 OR GO BETWEEN BRIDGE
The TripPass is only valid for use on the CLEM7 or Go Between Bridge, not both roads. A separate pass for each road must be purchased if you wish to travel on both the CLEM7 and the Go Between Bridge. This pass is not valid for use on the Gateway Motorway or Logan Motorway.
Click here to purchase a TripPass
* Please ensure you select the road (either CLEM7 or Go Between Bridge (GBB)) prior to accepting the Terms & Conditions
A FLOW TripPass or RoadPass can be purchased through FLOW any time before or within 3 days after travelling on a toll road.
When you purchase a FLOWPass, you will be asked to provide your licence plate number and your planned time period for travel. When you pass under a tolling point, an image is taken of your vehicle’s licence plate, which is then matched to the details on your FLOWPass to complete the transaction.
An Image Processing Fee applies for all FLOWPass users.
Purchase a FLOWPass online now. Click here.
A FLOWPass can also be purchased by contacting our FLOWAssist hotline on 07 3046 4191.
If you only use toll roads a few times a year and just want to pay for your trip without opening an account, the FLOWPass is your best option. There are two FLOWPass options to choose from depending on how you often you would like to travel.
THE FLOW RoadPass | BEST FOR TRAVEL ON ALL QUEENSLAND TOLL ROADS
A FLOW RoadPass will work on any toll road in Queensland for a period of up to 30 days.
CLICK HERE to purchase a FLOW RoadPass.
THE FLOW TripPass | ONE OFF TRAVEL ONLY ON THE CLEM7 OR GO BETWEEN BRIDGE
A FLOW TripPass is only valid for use on the CLEM7 or Go Between Bridge, not both roads. A separate pass for each road must be purchased if you wish to travel on both the CLEM7 and the Go Between Bridge. This pass is not valid for use on the Gateway Motorway or Logan Motorway.
CLICK HERE to purchase a FLOW TripPass.
* Please ensure you select the road (CLEM 7 or Go Between Bridge (GBB)) on which you would travel prior to accepting the Terms and Conditions for the TripPass.
THE FLOW RoadPass | BEST FOR TRAVEL ON ALL QUEENSLAND TOLL ROADS
A FLOW RoadPass can be purchased up to 30 days prior to travel, or within 3 days after travel, and is valid for all travel on Queensland toll roads for a maximum 30 day period.
THE FLOW TripPass | ONE OFF TRAVEL ONLY ON THE CLEM7 OR GO BETWEEN BRIDGE
A FLOW TripPass can be purchased up to 6 months prior to passing through the CLEM7 or 3 days after your journey.
There is no expiry on your toll credit for a FLOWTag or FLOWPlate account however the credit on your FLOW TripPass does expire.
Trips pre-purchased are valid for up to six (6) months.
You should see the charges after seven (7) days. If your FLOWPass is for a time period of over a week, you will be charged each week for the tolls incurred during the past seven (7) days.
You may receive your final credit card charge for your FLOWPass after it expires, this will be for any remaining tolls left on your pass.
You should see the charges after seven (7) days. If your FLOWPass is for a time period of over a week, you will be charged each week for the tolls incurred during the past seven (7) days.
You may receive your final credit card charge for your FLOWPass after it expires, this will be for any remaining tolls left on your pass.
Yes. You can pay cash for a FLOWPass at our FLOWAssist Customer Service Centre.
To avoid fees and penalties you need to advise us of the change as soon as possible. Please contact our FLOWAssist Customer Service Centre.
You should see the charges after seven (7) days. If your FLOWPass is for a time period of over a week, you will be charged each week for the tolls incurred during the past seven (7) days.
You may receive your final credit card charge for your FLOWPass after it expires, this will be for any remaining tolls left on your pass.
FLOWBusiness
To open a FLOWBusiness FLOWTag account a minimum of five (5) tags are required, with no maximum limit. Alternatively you can open a FLOWBusiness FLOWPlate account.
This suits the needs of small to medium sized business operators as well as large fleet operators.
There is no limit to the number of vehicles operating under a FLOWBusiness Account.
FEES & CHARGES
A image processing fee is a fee that is charged by a toll road when an image of your vehicle's license plate is taken. It is applicable if your vehicle does not have an electronic tag installed.
USING TOLL ROADS
Free-flow tolling means that instead of stopping at a toll booth to pay for travel on a toll road, you can keep travelling to your destination. Electronic fixed overhead frames, or gantries, are now in place on Queensland toll roads. Tag sensors and cameras are mounted on the gantries to capture electronic tags and licence plate details as vehicles pass through.
Trips for vehicles with an electronic tag are billed to the motorist’s tag account. If vehicles do not have a tag, the licence plate number is checked to see if the vehicle has a Tag, Plate or Pass Account.
Free-flow toll roads allow motorists to experience quicker travel times and less congestion by avoiding toll booths. Simply drive along the toll road and pay for your toll with one of our easy payment options.
Vehicle classifications are developed by individual toll road operators. Below is an overview on the vehicle classifications for the CLEM7 and Go Between Bridge.
| Vehicle Type | Description |
| Motorcycle | Two and three wheeled motor vehicles constructed primarily for the carriage of one or two persons. |
| Car | Defined as any car or Class 2 vehicle that is registered for private use. |
| Light Commercial Vehicle |
Any commercially registered motor vehicle that: (a) is a two axle rigid truck or load carrying van or utility, having a gross vehicle mass greater than 1.5 tonnes but not exceeding 4.5 tonnes; or (b) has spatial dimensions which are substantially consistent with the axle and mass criteria in paragraph (a) above. |
| Heavy Commercial Vehicle |
Any motor vehicle that:
(a) is a rigid truck with 3 or more axles
(b) is an articulated truck
(c) is a bus
(d) is a two axle rigid truck having a gross vehicle mass greater than 4.5 tonnes (e) is a motor vehicle with a gross vehicle mass greater than 30 tonnes, or (f) has spatial dimensions that are substantially consistent with one or more of the criteria in paragraphs (a) to (e), above. |
With video tolling, every time your vehicle travels under a tolling point, an image will be taken of your number plate. The toll, plus any image processing fee charged by the road, will then be deducted from your account.
You can drive through the toll points at the signed speed on the road you are travelling.
If you only use toll roads a few times a year and just want to pay for your trip without opening an account, the FLOWPass is your best option. There are two FLOWPass options to choose from depending on how often you would like to travel.
THE FLOW RoadPass | BEST FOR TRAVEL ON ALL QUEENSLAND TOLL ROADS
Valid for travel on any toll road in Queensland, including the Gateway Motorway, Logan Motorway, CLEM7 and Go Between Bridge. Ideal if you are visiting Queensland or want to travel on Queensland toll roads for a period of less than 30 days. Perfect for visitors to Brisbane!
You can open a FLOW RoadPass online before you travel or up to three days after you travel.
THE FLOW TripPass | ONE OFF TRAVEL ONLY ON THE CLEM7 OR GO BETWEEN BRIDGE
The FLOW TripPass is only valid for use on the CLEM7 or Go Between Bridge, not both roads. A separate pass for each road must be purchased if you wish to travel on both the CLEM7 and the Go Between Bridge. This pass is not valid for use on the Gateway Motorway or Logan Motorway.
Yes, to do this, you will need to click on the link on the front page of the FLOW website:
There are a variety of reasons your travel did not record against your existing account. The most common reasons are listed below:
- Insufficient credit on your account at the time of travel;
- The vehicle you were travelling in is not assigned to your account at the time of travel; or
- The tag in your vehicle may have malfunctioned;
- Your auto payment or direct debit may have failed and did not apply funds to your account.
By choosing this option you will also have your administration fees waived. You only pay the toll and any image processing fees.
CLEM7 (THE CLEM JONES TUNNEL)
Yes. You can purchase individual trips for the CLEM7 with a FLOW RoadPass.
To find out more information or to purchase a FLOW RoadPass CLICK HERE
THREE (3) DAYS TO PAY
If you have travelled on the CLEM7 or Go Between Bridge, you have three days to pay for your toll. You have until midnight three days after you first use the CLEM7 or Go Between Bridge to purchase a FLOWPass.
CLICK HERE TO PAY YOUR TOLL NOW.
IF YOU DO NOT PAY IN THREE (3) DAYS
You have until midnight three days after you first use the CLEM7 or Go Between Bridge to purchase a FLOWPass.
If you do not pay your toll you will receive an Unpaid Toll Notice with additional fees and charges.
Click here to see more detail on our Unpaid Toll Procedure.
Yes. The CLEM7 is Australia’s safest tunnel and is monitored 24 hours a day, 7 days a week by the Tollway Control Centre with the help of more than 350 cameras.
When driving through the CLEM7 we recommend all drivers stay in their lane, switch on their lights and turn on their radio. Safety messages are also broadcast over the tunnel’s public address system, so motorcyclists can listen out for information.
No. The following vehicles are not permitted to use the CLEM7:
- Vehicles and loads exceeding 4.6m high
- Vehicles carrying commercial quantities of dangerous goods and specifically any vehicle displaying a dangerous goods placard
- Mopeds
- Tractors
- Bicycles
Detection systems outside the tunnel will notify drivers of height limits. Warning signals will be initialised if the height limit is breached. All vehicles exceeding the height limit will be advised to take an alternate route.
If drivers of over height vehicles proceed then entry will be physically prevented by an over height barrier structure designed to protect tunnel infrastructure.
A dedicated team of people operate world-class safety systems to manage the CLEM7 24 hours a day, 7 days a week, so you can be confident the CLEM7 is always the safest way to get straight to it.
If your vehicle breaks down
- Pull over to the side of the lane and switch on your hazard lights and radio;
- Stay calm - an incident response vehicle will be dispatched to assist you as quickly as possible;
- Remain in your vehicle unless you are otherwise instructed;
- If you do have to get out of your vehicle, watch carefully for other traffic and move to either the walkway or in front of your vehicle. Never stand behind your vehicle.
You can be confident that the CLEM7 is always the safest way to bypass the Brisbane CBD. A range of integrated safety systems operate 24 hours a day, 7 days a week and are managed by the Tollway Control Centre at Bowen Hills to ensure the safety of motorists remains the top priority.
The CLEM7 is one of Australia’s safest tunnels. A range of safety features and systems operate in the tunnel to provide the safest driving environment possible.
Click here to view details on the safety measures within the CLEM7.
Yes. Queensland Police operate speed cameras within the CLEM7 tunnel. Speed and traffic enforcement in the CLEM7 is the responsibility of Queensland Police. These cameras are owned and operated by the Queensland Police Service.
If you have an enquiry about a traffic infringement please contact the Queensland Police Service on 1300 360 610.
There are speed cameras operating inside the CLEM7 to ensure continued safety for motorists.
In the unlikely event of an incident in the CLEM7, vehicle occupants are advised via variable message signs in the tunnel and by radio rebroadcast on the actions required. Please ensure your radio is on while travelling in the CLEM7.
If you are advised to leave your vehicle, you will be directed to a marshalling area either at an entrance (or exit) to the tunnel or at a cross passage within the tunnel. A white strobe light and illuminated exit sign positioned at the exit point will help guide motorists to the exit point.
Please be aware, you may be asked to leave your vehicle in the tunnel. If this is the case, it is important you leave the vehicle unlocked with the keys inside in the event emergency services need to clear access to the incident.
CLEM7 values your safety.
If there is an incident in the CLEM7 tunnel, the speed limit may be reduced to improve safety.
The radio rebroadcast system in the CLEM7 assists safe travel. By having your radio on during your travel, the Toll Road Control Centre can override the signal on your car radio with safety messages or specific safety instructions.
This applies for most AM and FM radio frequencies.
GO BETWEEN BRIDGE
CLICK HERE to view Go Between Bridge tolls.
Tolls for travel on the Go Between Bridge must be paid prior to or within 3 days of using the toll road. If you don't have an account or pass, an Unpaid Toll Notice will be issued. If this is unpaid by the due date, an Unpaid Toll Notice Reminder will be issued. If payment is still not made, a Demand Notice will be sent to the registered car owner.
All Notices incur administration fees charged by the toll road operator. To understand all fees and charges for the Go Between Bridge, please click here.
Go find out more on the Go Between Bridge, please visit Brisbane City Council's website.
CLICK HERE.
Go Between is the result of a community vote, with almost 5800 responses received between 31 August and 20 September 2009.
Go Between was short-listed as it reflects the purpose of the bridge; allowing motorists, cyclists and pedestrians to easily go between some of Brisbane's most popular recreational, cultural, educational and residential precincts, including South Bank, West End, Gallery of Modern Art, Caxton Street, Park Road and Suncorp Stadium.
The name is also a tribute to The Go-Betweens; an internationally influential band from Brisbane.
The bridge was officially named by founding member Robert Forster, and six other members of The Go-Betweens, at the Community Market Day on Sunday, 4 July 2010, the day before the bridge opened to traffic.
MOTORCYCLES
The FLOWPlate account is specifically designed for motorcycles and you will be exempt from the image processing fee. While you still need to pay your tolls, a motorcycle does not require a tag for a safety reasons.
If you have a car and a motorcycle, you can link your motorcycle to a FLOWTag account using the licence plate number. If you just have a motorcycle, we recommend the FLOWPlate account.
If hold a FLOW account, and you are a motorcyclist, you do not need to install or use a tag to travel on the CLEM7 or Go Between Bridge and you will be exempt from the image processing fee for travel on both these roads. You will only pay the cost of the toll when you travel on your motorcycle.
Check with other toll road operators for information on this topic when travelling on their road networks.
The FLOWPlate account is specifically designed for motorcycles and you will be exempt from the image processing fee. While you still need to pay your tolls, a motorcycle does not require a tag for a safety reasons.
If you have a car and a motorcycle, you can link your motorcycle to a FLOWTag account using the licence plate number. If you just have a motorcycle, we recommend the FLOWPlate account.
RENTAL CARS
Three days to pay
If you have travelled on the CLEM7 or Go Between Bridge and you would still like to make a payment for the missed toll you can do so online up to three days after your travel.
If you did not pay within three days please contact the rental car company directly to report the missed toll and to learn their policy on toll violations.
- Write the licence plate number of the vehicle on the payment (If you no longer have the car, the licence plate number is usually located on the rental agreement.)
- Keep proof of payment as this will assist in the event a violation is generated.
- Please be aware that Demand Notices are issued to the registered owner of the vehicle, in this case, the rental car company, so the company may still receive an unpaid toll notice if your payment crosses in the mail with the notice mailed to the rental car company. In the event that charges are assessed, the charges will be from the rental car company, not from FLOW. You will need to contact the rental car company directly for resolution if this occurs.
Reimbursement of fees and charges
FLOW will not be responsible for reimbursing any administration fees or charges applied by a rental car company for non-payment of tolls. Please discuss this directly with your rental car company.
When using a rental car there are a few key points to consider:
Option 1: Bring your tag with you.
If you have a FLOWTag or a tag account issued by a provider other than FLOW, you are welcome to use it in your rental car. Please take care to check the following things before travel:
- Ensure the vehicle you are using is registered to your toll account.
- Make sure your tag is in the correct position in your vehicle, as directed by your tag provider
- If your tag does not beep when you travel past a tolling point, please contact your tag provider immediately to avoid unnecessary tolls, fees or a fine.
Option 2: Purchase a FLOWPass
Just visiting and want to get around town? Set up a FLOW RoadPass. Valid on any Queensland tollway, including the Gateway Bridge and Logan Motorways.
• Use a FLOW RoadPass to travel on all Queensland tollways
• Unlimited travel between your nominated start and finish dates - minimum is 1 day, maximum is 30 days.
• Provide your license plate and credit card details
• Your credit card will be automatically debited after your nominated finish date.
All you pay is the cost of the toll, plus an image processing fee.
Important points to remember when setting up your pass for a rental car:
Please ensure you set the end date and time of the FLOW RoadPass to match when you will be returning the car, so that you avoid paying someone else’s tolls from this car. Also, make sure you set the start date when you pick up the car, so that tolls before then are not charged to your pass.
You will need the registration number plate and the state of registration of the car you will be driving, when you set up the pass
If you get a charged for someone else’s tolls, you should contact the car hire company as soon as possible.
UNPAID TOLL PROCESS
CLICK HERE to pay an online or follow the payment options on the back of your Unpaid Toll Notice.
If you have received an Unpaid Toll Notice from FLOW in the mail, you have not paid the toll after travelling on the CLEM7 or Go Between Bridge. You need to pay the notice by the due date.
There are a number of payment options outlined on the payment slip including:
- Online – pay your bill now. Click here.
- BPay through your financial institution
- Over the phone by calling the FLOWPay hotline on 07 3046 4046
- By mail, send your payment by cheque or money order to Locked Bag 2935, Brisbane QLD 4001.
Fees and charges may apply. Please click here for details.
If you have received an Unpaid Toll or Demand Notice and were not the driver of the vehicle at the time, please complete a Statutory Declaration, by downloading from our website.
Please ensure you have confirmation of the toll payment, either a bank statement or transaction identification number from FLOW, and email FLOWAssist to discuss the detail.
An Unpaid Toll Notice is the first step to recover the cost of an unpaid toll and associated charges. The Unpaid Toll Notice will be delivered within 10 days of using a toll road and not paying the toll. You will need to pay the Unpaid Toll Notice using the payment options on the invoice.
If you have an existing account and want to apply the details to your account, you can do that online.
Click here to transfer your Unpaid Toll Notice to your account.
Fees and charges apply for Unpaid Toll Notices. Click here to see all fees and charges.
An Unpaid Toll Notice Reminder is issued if you fail to pay your Unpaid Toll Notice. The Unpaid Toll Notice Reminder will be delivered approximately three weeks after the Unpaid Toll Notice. You will need to pay the Unpaid Toll Notice Reminder using the payment options on the invoice.
Fees and charges apply for Unpaid Toll Notice Reminders. Click here to see all fees and charges.
A Demand Notice is issued if you fail to pay the Unpaid Toll Notice Reminder. It is an offence to not pay your toll and if your Demand Notice is not paid using the options outlined on the Notice, you may be liable for a Penalty Infringement Notice.
Fees and charges apply for Demand Notices. Click here to see all fees and charges.
A Penalty Infringement Notice is issued if you fail to comply with a Demand Notice. Fines and the possibility of loss of points on your licence may be enforced.
Interstate registered vehicles that fail to pay their toll will receive an Interstate Demand Notice. This notice will need to be paid following the payment options on the notice. A Penalty Infringement Notice is issued if you fail to comply with an Interstate Demand Notice. Fines and the possibility of loss of points on your licence may be enforced if payment is not made.
Toll evasion is an offence. The compliance process has been developed to recover the cost of unpaid tolls and associated charges. There is a different process for Queensland registered vehicles and interstate registered vehicles.
Yes, to do this, you will need to click on the link on the front page of the FLOW website:
There are a variety of reasons your travel did not record against your existing account. The most common reasons are listed below:
- Insufficient credit on your account at the time of travel;
- The vehicle you were travelling in is not assigned to your account at the time of travel; or
- The tag in your vehicle may have malfunctioned;
- Your auto payment or direct debit may have failed and did not apply funds to your account.
You have received an Unpaid Toll Notice because your account did not register your travel. There are a variety of reasons your travel did not record against your existing account. The most common reasons are listed below:
- Insufficient credit on your account at the time of travel;
- The vehicle you were travelling in is not assigned to your account at the time of travel; or
- The tag in your vehicle may have malfunctioned;
- Your auto payment or direct debit may have failed and did not apply funds to your account.
Check with your tolling provider to ensure your account details are up to date.
Rivercity Motorway Group of Companies
(Receivers and Managers Appointed) ACN 134 967 356