FAQs

FLOW will be offering a genuine alternative to the electronic tolling market in Brisbane, with a focus on delivering straight-forward, hassle-free customer service.

CLICK HERE

for more information about us.

Yes you can, FLOW Tags can be used on any tollway within Australia.

If you already have a tag from another company, there is no need to have a FLOW Tag as well. We are simply offering an alternative in the marketplace - our products will offer less fees, and unlimited tags and vehicles.

for more information on our products.

We think using tollways should be simple, so we have developed 3 different accounts that make it easy to pay your tolls for less. They are:

• Tag Account
• Plate Account
• Business Account

CLICK HERE for more information on these products.

All of these accounts can be self-managed on this website, giving you the convenience of electronic statements, making payments, and changing your personal details.

More FLOW Products will be released closer to the opening of the CLEM7.

Aside from the toll payable for your trip on a tollway, there are two sorts of fees associated with electronic tolling – there are road fees and account fees.

The only Road Fee that will be charged to your account will be an image processing fee (this is charged when the image of your license plate is taken and viewed). This fee can be avoided if you travel on a tollway with a tag.

Travelling on a tollway without a tag may attract fees, however using your FLOW account won’t. At FLOW we have no:
Paper Statement fees
Manual top-up fees
Minimum usage fees
Account opening fees
CLICK HERE for more information on our fees and charges.

A ‘vehicle matching fee’ is a fee that is charged by a tollway when an image of your vehicle's license plate is taken (because no tag can be identified in the car).

You can top-up your FLOW account manually (with no fees or charges!) on this website in the My Account section or by calling 13 13 57 and following the prompts.
CLICK HERE for more information on top-up options.

You’ll be able to sign up for a FLOW account on this website or on 13 13 57 soon!
CLICK HERE to register your interest and be the first to know.

The minimum balance for a FLOW account is $10. You can choose to top your account manually or automatically.
CLICK HERE for more information.

You can have unlimited tags and vehicles linked to your Tag Account, however you must link at least one vehicle to each tag, and the vehicle must be of the same class as the tag to which it is linked (for example a car or a truck). 
CLICK HERE for more information about our Tag Account.

You can have unlimited vehicles (and tags) linked to your Tag Account.
CLICK HERE for more information about our Tag Account.

FLOW has 4 categories of vehicle classification:

Fully electronic motorways provide faster, free flowing roads as there are no toll booths along the tollway where you stop to pay cash.

Gantries (a fixed overhead frame) are installed at toll collection points on fully electronic motorways. Tag sensors and cameras are mounted on these gantries to capture electronic tags and number plate details as vehicles pass.

Trips for vehicles with an electronic tag are billed to the motorist's tag account.  If vehicles do not have a tag, the vehicle's number plate is checked to see if the vehicle has a tag, plate or a pass account.

Fully electronic tolling allows motorists to experience quicker travel times by avoiding toll booths.  You simply drive along the tollway and pay for your toll with one of our easy payment methods.

CLICK HERE for more information about our products.

If you are on the CLEM7, the toll will be charged to your FLOW account. No charge will show from the other tag provider, though you may find both tags may beep.

To see all available positions with FLOW Toling please click here