On 1 October 2014, FLOW toll payment options were
permanently transitioned to go via.

Queensland Motorways integrated FLOW with go via to provide motorists with a
more consistent and convenient customer experience across its go via network
with the go via toll payment options!

Post-paid account holders

Outstanding FLOW Demand Notices

Alternatively, please call us on 13 33 31 7am to 7pm seven days a week.

Demand Notice Fees & Charges

Below are the fees and charges which may apply to Demand Notices. Please note that these fees and charges exclude any toll costs.

Fees & Charges* For travel before 21 Aug 2014 For travel from 21 Aug 2014
Image Processing Fee (otherwise known as a Video Matching Fee) $0.51 $0.45
Demand Notice Charge $17.39 $22.74
Interstate Demand Notice Charge $17.39 $10.53

*Fees and charges are inclusive of Goods and Services Tax (GST).

Image Processing Fee or Video Matching Fee

This fee is payable for each trip on the Clem7 where a tag is not detected in the vehicle at the time of travel. It is an administration fee charged to cover the cost of manually verifying the vehicle’s licence plate and class so the correct toll can be assigned. This fee does not apply to motorbikes.

Demand Notice Charge

This charge is payable for every Queensland Demand Notice issued for travel on the Clem7. This is an administration fee charged to cover the cost of recovering the toll and the unpaid toll notice charges. It is an offence under the Transport Infrastructure Act 1994 to fail to comply with the stipulations of a Demand Notice.

Interstate Demand Notice Charge

This charge is payable for each trip on the Clem7 by interstate registered vehicles where an agreement with a tolling prover is not detected at the time of travel. This is an administration fee charged to cover the cost of recovering the toll.